When modernization gets in the way
I sent a researcher a request that I wanted help with. I thought it would be a good idea.
----Me: Hello, Steven Brownstein here.
By chance do you still go to XXXX County Courthouse?
I need a criminal record check.
----Them: Yes, we still cover XXXX County. Please provide billing information and name to be searched with DOB.
----Me: Straightline International PMB 1007 Box 10001 Saipan, MP 96950 USA. The name to be searched is xxx, xxx.
----Them: Sorry, we are not set up to conduct searches for international companies. Our database doesn't allow for that. Could you re-assign this order?
----Me: I can't believe that your database tells you what to do! Can I talk with your database to see if it will do a search for me and perhaps think of a alternative way to bill? After all I remember when you started and you were the boss.
Modernization. How times have changed!